Ombuds Services
|
the consumer's situation, advocate for the consumers's expressed interest, and facilitate a resolution to the issue.
Ombudsman are trained to resolve complaints at the lowest level possible. This may include resolution at the Community Mental Health Agency (CMHA) level, or at the Regional Support Network (RSN) level.
Some complaints do become formal grievances, if a resolution cannot be achieved. The Ombuds Services will also assist the consumers with the grievance proceedure, including preparation necessary for the State of Washington Fair Hearing process.
So, if you cannot get a resolution by working with the service provider, there is someone to help you achieve a resolution. The Ombuds Services do, in many ways, work the same way as other consumer advocates.
Below is the complete list of Washington State Ombuds Service Offices. We have included the physical/mailing address, phone numbers (including the toll free numbers), email contacts, and even the websites of those that have one...
Chelan-Douglas RSN
Aging and Adult Care of Central Washington
50 Simon St. SE
East Wenatchee, WA 98802-7727
Work Phone: 1-509-665-3319
Toll Free: 1-800-346-4529
Email Jill Dempsey, Email Jeff Howard or Email Erin Nelson
Clark County RSN
Mental Health Ombuds for Clark County
16420 SE McGillivray
Suite 130, PMB 910
Vancouver, WA 98683
Toll Free: 1-866-666-5070
Email Melanie Mairino
Eastern State Hospital
Eastern State Hospital
PO Box 800, Maple Street
Medical Lake, WA 99022-0800
Work Phone: 1-509-299-4520
Email John Murphy
Greater Columbia Behavioral Health RSN
Benton Franklin Dispute Resolution Center
5219 W Clearwater Suite 11
Kennewick, WA 99336
Work Phone: 1-800-257-0660
Email Ti Nelson or Email Chris HoagGrays Harbor County RSN
Grays Harbor County RSN Mental Health Ombuds
1140 NW Warrenton Drive #302
Warrenton, OR 97426
Work Phone: 503-468-3509
Toll Free: 1-866-439-3064
Email Theresa Mahar
King County RSN
King County Ombuds
King County Ombuds
Yesler Building
400 Yesler Way, Room 402
Seattle, WA 98104
Work Phone: 206-205-5329
Toll Free: 1-800-790-8049
Email Dave Black, Matthew Wilson, or Rosea Adams
North Central WA RSN
Aging and Adult Care of Central Washington
1336 Pioneer Way, Suite 103
Moses Lake, WA 98837-2410
Toll Free: 1-800-346-4529
Email Erin Nelson or Email Jeff Howard
North Sound Mental Health Administration RSN
North Sound Regional Ombuds330 Pacific Place
Mount Vernon, WA 98273
Mailing Address: PO Box 1507
Mount Vernon, WA 98273
Toll Free: 1-888-336-6164
Email Chuck Davis 360-416-7004, Extension 2
or
Email Susan Lange 360-416-7004, Extension 1
Peninsula RSN
PRSN Mental Health Ombuds
9004 Washington Ave. NW
Silverdale, WA 98383
Work Phone: 360-692-1582
Toll Free: 1-888-377-8174
Email Diane Knight or Tricia Scott
Pierce County RSN
Pierce County Ombuds3580 Pacific Ave.
Tacoma, WA 98418-7915
Toll Free: 1-800-531-0508
Email Stephanie Keck 253-798-7399 or
Email Carolyn Glover 253-798-3810
Southwest RSN
Southwest RSN Ombuds
c/o SWRSN1952 9th Street
Longview, WA 98632
Work Phone: 360-414-0237
Email Bernie Altman
Spokane County RSN
Spokane County Ombuds
312 W. Eight Ave.
Spokane, WA 99204
Work Phone: 509-477-4666
Toll Free: 1-866-814-3409
Email Tisha Robbins
Thurston-Mason RSN
Thurston-Mason Ombuds
Thurston County Public Health and Social Services Department
412 Lily Road
Olympia, WA 98506
Work Phone: 360-754-2982 or 360-280-7656
Email Ann Edington
Timberlands RSN
Timberlands Ombuds
1140 NW Warrenton Drive #302
Warrenton, OR 97426
Work Phone: 503-468-3509
Toll Free: 1-866-439-3064
Email Theresa Mahar
WMIP/Molina
21540 30th Drive SE, Suite 400
Bothell, WA 98021
Mailing Address: PO Box 4004
Bothell, WA 98041-4004
Work Phone: 425-424-1113
Toll Free: 1-800-869-7175 Extension 141113
Email Delcie Williams
Program Manager for Ombuds Issues
Mental Health Division
PO Box 45320
Olympia, WA 98504-5320
Work Phone: 360-902-0820
Email Hank Balderrama
Office of Consumer Partnerships
Mental Health Division
PO Box 45320
Olympia, WA 98504-5320
Work Phone: 360-902-0202
Email Stephanie Lane
